Both firstname.lastname@example.org and email@example.com will continue to be monitored by the GIS-PAX Support team, and this will continue to be the case going forward.
The new websites with FAQs, Community forum, Ian's blog, Video tutorials, Player/PlayPen Help, Templates and the Ticketing system will collectively be known as the GIS-PAX Helpdesk. The Helpdesk is where you go for Help!
We will answer emails sent to firstname.lastname@example.org from Helpdesk. The new system calls these tickets, and when logged in, you can see a history of tickets raised by you and your colleagues.