Supporting Player

Articles about how to support Player within your organisation.

Player System Requirements
Applies to: Player 5.1, 5.2, 5.3, 5.4, 5.5 for ArcGIS Pro, Player 4.4 for ArcMap, Player 4.5 for ArcMap and ArcGIS Pro Supported Platforms and Software ...
Wed, 3 Apr, 2024 at 5:47 PM
Lock files in an Esri file geodatabase
Applies to: Player 5.0 for ArcGIS Pro, Player 4.4 for ArcMap, Player 4.3 The Player database is typically managed with an Esri file geodatabase. A file ...
Tue, 16 Jun, 2020 at 4:24 PM
Uninstalling Player Fails
Problem When trying to upgrade or uninstall Player, you may encounter the errors like: The feature you are trying to use is on a network resource that is ...
Fri, 8 Mar, 2019 at 2:48 PM
Player and ArcMap Require Office System Drivers to Access EXCEL Files
Applies to: Player 4.x on ArcMap and ArcGIS Pro ArcMap 10.4 to 10.8 and ArcGIS Pro require an additional Microsoft library to open Excel XLSX files. The...
Wed, 2 Nov, 2022 at 9:31 PM
Do I Need to Upgrade a Player database?
With the new functionality that comes with each Player release, some features result in changes to the Player.gdb. The general rule is a newer version of Pl...
Sun, 22 Jan, 2017 at 11:15 AM
ArcSDE (Oracle) - Maximum Open Cursors Exceeded
Opening Hierarchies Table Throws Error    When you browse the gross structure hierarchies from say the Well Browse/Edit dialog you may get an erro...
Mon, 18 Sep, 2017 at 11:44 PM
Neftex Download fails with underlying connection was closed error
The Neftex Download command reports an error when trying to send the users Neftex login details: “The underlying connection was closed: An unexpected error ...
Fri, 17 Aug, 2018 at 1:30 PM
Sharing a Desktop with GoToMeeting
GIS-PAX uses GoToMeeting for desktop sharing. It allows the GIS-PAX support folk to share their screen as well as view your desktop to help with support iss...
Wed, 8 Nov, 2017 at 2:19 PM
ArcGIS Pro - Diagnosing Performance Issues
Applies to: Player 4.5, 5.1/5.2/5.3 installed as part of ArcGIS Pro. This article does not apply to Player software installed as solely part of ArcGIS Deskt...
Mon, 18 Nov, 2024 at 4:30 PM