Supporting Player

Articles about how to support Player within your organisation.

Player System Requirements
Applies to: Player 5.0 for ArcGIS Pro, Player 4.4 for ArcMap Supported Platforms and Software Environment Player is an extension to ArcGIS Desktop from...
Tue, 30 Jul, 2019 at 6:52 PM
Lock files in an Esri file geodatabase
Applies to: Player 5.0 for ArcGIS Pro, Player 4.4 for ArcMap, Player 4.3 The Player database is typically managed with an Esri file geodatabase. A file ...
Mon, 17 Dec, 2018 at 10:40 PM
Uninstalling Player Fails
Problem When trying to upgrade or uninstall Player, you may encounter the errors like: The feature you are trying to use is on a network resource that is ...
Fri, 8 Mar, 2019 at 2:48 PM
Import fails with an error trying to read data connectors
Problem When the Import dialog opens and before the groups to be imported are displayed, an error occurs: Error caught at line (unknown) in ImportDataMode...
Wed, 6 Mar, 2019 at 1:51 PM
Do I Need to Upgrade a Player database?
With the new functionality that comes with each Player release, some features result in changes to the Player.gdb. The general rule is a newer version of Pl...
Sun, 22 Jan, 2017 at 11:15 AM
ArcSDE (Oracle) - Maximum Open Cursors Exceeded
Opening Hierarchies Table Throws Error    When you browse the gross structure hierarchies from say the Well Browse/Edit dialog you may get an erro...
Mon, 18 Sep, 2017 at 11:44 PM
Neftex Download fails with underlying connection was closed error
The Neftex Download command reports an error when trying to send the users Neftex login details: “The underlying connection was closed: An unexpected error ...
Fri, 17 Aug, 2018 at 1:30 PM
ArcGIS Pro doesn't recognise column headings in a table from Excel
If an Excel spreadsheet is formatted in a certain way and added to ArcGIS Pro the first row is considered as values and the default headings are used.  This...
Wed, 31 Oct, 2018 at 6:22 PM
Sharing a Desktop with GoToMeeting
GIS-PAX uses GoToMeeting for desktop sharing. It allows the GIS-PAX support folk to share their screen as well as view your desktop to help with support iss...
Wed, 8 Nov, 2017 at 2:19 PM