Supporting Player

Articles about how to support Player within your organisation.

Player System Requirements
Applies to: Player 5.0 for ArcGIS Pro, Player 4.4 for ArcMap Player is an extension to ArcGIS Desktop or ArcGIS Pro. Player is supported on Windows 7, W...
Thu, 28 Feb, 2019 at 8:15 PM
Lock files in an Esri file geodatabase
Applies to: Player 5.0 for ArcGIS Pro, Player 4.4 for ArcMap, Player 4.3 The Player database is typically managed with an Esri file geodatabase. A file ...
Mon, 17 Dec, 2018 at 10:40 PM
Uninstalling Player Fails
Problem When trying to upgrade or uninstall Player, you may encounter the errors like: The feature you are trying to use is on a network resource that is ...
Fri, 8 Mar, 2019 at 2:48 PM
Import fails with an error trying to read data connectors
Problem When the Import dialog opens and before the groups to be imported are displayed, an error occurs: Error caught at line (unknown) in ImportDataMode...
Wed, 6 Mar, 2019 at 1:51 PM
Do I Need to Upgrade a Player database?
With the new functionality that comes with each Player release, some features result in changes to the Player.gdb. The general rule is a newer version of Pl...
Sun, 22 Jan, 2017 at 11:15 AM
ArcSDE (Oracle) - Maximum Open Cursors Exceeded
Opening Hierarchies Table Throws Error    When you browse the gross structure hierarchies from say the Well Browse/Edit dialog you may get an erro...
Mon, 18 Sep, 2017 at 11:44 PM
Neftex Download fails with underlying connection was closed error
The Neftex Download command reports an error when trying to send the users Neftex login details: “The underlying connection was closed: An unexpected error ...
Fri, 17 Aug, 2018 at 1:30 PM
ArcGIS Pro doesn't recognise column headings in a table from Excel
If an Excel spreadsheet is formatted in a certain way and added to ArcGIS Pro the first row is considered as values and the default headings are used.  This...
Wed, 31 Oct, 2018 at 6:22 PM
Sharing a Desktop with GoToMeeting
GIS-PAX uses GoToMeeting for desktop sharing. It allows the GIS-PAX support folk to share their screen as well as view your desktop to help with support iss...
Wed, 8 Nov, 2017 at 2:19 PM